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Do you offer FREE shipping?
Yes, we offer FREE Standard shipping for all orders. FREE Standard shipping is only available in the contiguous United States and to APO/FPO addresses.
Do you ship to PO Boxes?
Yes, we ship to PO Boxes, but you must choose the Standard shipping method. Selecting Upgraded or Express will delay processing and change your shipping method to Standard.
Do you ship outside of the USA?
Currently we only ship to USA.
Do you accept Visa, Mastercard, or American Express gift cards?
Yes, however because we have a secure cart checkout, your "billing" address must be verified. This means that you must register your Visa, Mastercard or American Express gift card online with the issuing bank including providing them your mailing address in order to use gift cards. Otherwise, your order may be declined even if the gift card is valid and active.
Why is a promo code not working?
Promo codes will not apply to discounted items & some collaboration items. Promo codes have expiration dates.
I recently purchased an item online and now it’s discounted. Can I get the discounted price?
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.
My item arrived damaged. What should I do?
We understand that you may receive damaged items due to transit. If a product is defective or damaged, this must be reported within 5 days of delivery or receipt of order in person. If the product is deemed defective Beauty DW will replace the product at no additional charge to the customer. Please contact customer care for more details at DWBrushes@gmail.com.
If an item is "Out of Stock" online, but I was able to order, when can I expect to receive the product?
If an item is "Out of Stock" and you were able to place your order, that means we get products restocked every week. Expect to receive your item within 10-business days unless we have contacted you and informed it will take longer.
How do I cancel my order?
To serve you better, Beauty DW will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed.
Does Beauty DW have a phone number?
The best way to contact us is via email DWBrushes@gmail.com
Do you offer free samples?
We do not offer free samples at this time.